NEUTRIHERBS is available to several countries worldwide. However, due to international shipping constraints, we are not able to ship to all countries. Below is a list of countries that we currently provide shipping to. We hope to expand this list in the near future. Sorry for any potential inconveniences. Thank you very much for your interest in our products!

Albania Andorra
Armenia Australia
Austria Azerbaijan
Bahrain
Belarus
Belgium Bosnia and Herzegovina
Bulgaria Canada
Croatia Cyprus
Czech Republic Denmark
Estonia Finland
France Georgia
Germany Greece
Hungary Iceland
Indonesia Ireland
Israel Italy
Japan Kuwait
Latvia Liechtenstein
Lithuania Luxembourg
Macedonia Malaysia
Malta Moldova, Republic of
Monaco Montenegro
Netherlands New Zealand
Norway Oman
Poland Portugal
Qatar Romania
San Marino Saudi Arabia
Singapore Slovak Republic
Slovenia South Africa
Spain Sweden
Switzerland Ukraine
United Arab Emirates United Kingdom
United States

 

Order Processing

Orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. Please allow 1 business day for your tracking information to update. If you have additional questions, please contact customer service.

Delivery Period

a) By Official DHL, USPS, FedEx etc.

It needs about 4-10 business days once the order be shipped out.

b) By Official Post

Country
Delivery Period
USA, UK, Australia, Norway, Canada 9-25 Business Days
Germany, Russia, Spain, Sweden, Isreal 15-29 Business Days
Finland, France, Hungary, Denmark, Croatia 15-29 Business Days
Netherlands, Latvia, Portugal, Slovakia, Czech 20-30 Business Days
Switzerland, Ukraine, Slovenia, Belgium, Austria 20-35 Business Days
Malta, Romania, Bosnia, Macedonia, Montenegro 25-39 Business Days
Azerbaijan, Belarus, Albania, Armenia, Turkey 25-40 Business Days
Ireland, Greece, Italy, Lithuania, Moldova 25-49 Business Days
Japan, Singapore, Taiwan, Hong Kong 10-19 Business Days
Thailand, Sri Lanka, Indonesia, Vietnam, Malaysia 20-35 Business Days
UAE, Saudi Arabia, Qatar, Oman, Kuwait 20-35 Business Days

 

Taxes, Duties and Customs

For orders shipped outside of the US/UK, any applicable duties, tariffs or other fees may be incurred. Please note NEUTRIHERBS is not responsible for any duties, tariffs or other fees.

Customers are solely responsible for any applicable duties, tariffs or other fees that may be added to international orders by the shipping carrier.

Shipping Agreement

NEUTRIHERBS is not responsible for lost or stolen packages. NEUTRIHERBS will not replace or refund an order if the package is missing. If the package shows delivered, but a a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer. Please note NEUTRIHERBS does not provide shipping insurance. 

Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

As an added layer of security, we do offer signature on delivery for online orders. We encourage you to exercise this option if you are concerned with the security of your delivery.  

If you don't receive your order 

Address Changes

If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the  shipping address. We ask that you double check your shipping address when entering it into the system to ensure that you receive your package. NEUTRIHERBS is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error. 

For order inquiries, please allow 1-2 business days for a response.

All general inquiries, please allow 3-5 business days.

Customer Support: info@neutriherbs.com 

Track Your Order

When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this, please email us at info@neutriherbs.com and we'll update you on your order's progress.